• Login
    • Join
  • FOLLOW:
  • Subscribe Free
    • Magazine
    • eNewsletter
    Checkout
    • Magazine
    • News
    • Opinions
    • Top 30
    • Research
    • Supply Chain
    • Device Sectors
    • Directory
    • Events
    • Resources
    • Microsites
    • More
  • Magazine
  • News
  • Opinions
  • Top 30
  • Research
  • Supply Chain
  • Device Sectors
  • Directory
  • Events
  • Resources
  • Microsites
  • Current / Back Issues
    Features
    Editorial
    Digital Edition
    eNewsletter Archive
    Our Team
    Editorial Guidelines
    Reprints
    Subscribe Now
    Advertise Now
    Top Features
    Sensing Technology Drives the Future of Medical Care

    New and Developing Diabetes Technologies Offer 'Sweet Relief'

    Discussing Matters of Substance in Medtech Materials

    Medical Device Testers Are Caught Up in a Whirlwind

    6 Ways ERP Systems Help Medical Device Manufacturers Manage Risk and Profitability
    OEM News
    Supplier News
    Service / Press Releases
    Online Exclusives
    Press Releases
    People in the News
    Product & Service Releases
    Supplier News
    Medtech Makers
    Technical Features
    International News
    Videos
    Product & Service Releases
    Live From Shows
    Regulatory
    Financial/Business
    Top News
    First European Use of CairnSurgical's Breast Cancer Locator System

    Healthcare AI Specialist, SensorsCall Join Forces on Home Monitoring Tech

    Victoria Carr-Brendel Joins Vicarious Surgical Board

    Cognito Therapeutics raises $73M in Series B Funding for Alzheimer’s Treatment

    Ancora Heart's AccuCinch System Shows Promising Results in Heart Failure Patients
    From the Editor
    Blogs
    Guest Opinions
    Top Opinions
    Sensing Technology Drives the Future of Medical Care

    New and Developing Diabetes Technologies Offer 'Sweet Relief'

    Discussing Matters of Substance in Medtech Materials

    Medical Device Testers Are Caught Up in a Whirlwind

    6 Ways ERP Systems Help Medical Device Manufacturers Manage Risk and Profitability
    Top 30 Medical Device Companies
    Market Data
    White Papers
    Top Research
    CR-SOP Neurotechnology Helps to Achieve ‘Sound’ Sleep

    Inside the Hospital Value Analysis Committee

    Face Time: Why Getting Engineers Out of the Lab Is Good for Business

    Common Paratubing Pitfalls and How to Avoid Them

    During Times of Uncertainty, Create Business Value with an Optimized Workforce
    3D/Additive Manufacturing
    Contract Manufacturing
    Electronics
    Machining & Laser Processing
    Materials
    Molding
    Packaging & Sterilization
    R&D & Design
    Software & IT
    Testing
    Tubing & Extrusion
    Cardiovascular
    Diagnostics
    Digital Health
    Neurological
    Patient Monitoring
    Surgical
    Orthopedics
    All Companies
    Categories
    Company Capabilities
    Add New Company
    Outsourcing Directory
    Cirtec Medical

    Arthur G. Russell Co. Inc., The

    Medbio LLC

    JBC Technologies

    Halkey-Roberts Corporation
    MPO Summit
    Industry Events
    Webinars
    Live From Show Event
    Industry Associations
    Videos
    Career Central
    eBook
    Slideshows
    Top Resources
    3D Printing Medical Devices Revolutionized Manufacturing

    5 Current Trends in Medical Device Security

    How Advanced Sensors Improve Design & Functionality of Respiratory Care Equipment

    Sourcing Silicone Parts: Injection Mold or 3D Print?

    Cybersecurity in Healthcare: Getting on the Right Track
    Companies
    News Releases
    Product Releases
    Press Releases
    Product Spec Sheets
    Service Releases
    Case Studies
    White Papers
    Brochures
    Videos
    Outsourcing Directory
    Cirtec Medical

    Arthur G. Russell Co. Inc., The

    Medbio LLC

    JBC Technologies

    Halkey-Roberts Corporation
    • Magazine
      • Current/Back Issues
      • Features
      • Editorial
      • Columns
      • Digital Editions
      • Subscribe Now
      • Advertise Now
    • News
    • Directory
      • All Companies
      • ALL CATEGORIES
      • Industry Associations
      • Company Capabilities
      • Add Your Company
    • Supply Chain
      • 3D/Additive Manufacturing
      • Contract Manufacturing
      • Electronics
      • Machining & Laser Processing
      • Materials
      • Molding
      • Packaging & Sterilization
      • R&D & Design
      • Software & IT
      • Testing
      • Tubing & Extrusion
    • Device Sectors
      • Cardiovascular
      • Diagnostics
      • Digital Health
      • Neurological
      • Patient Monitoring
      • Surgical
      • Orthopedics
    • Top 30 Company Report
    • Expert Insights
    • Slideshows
    • Videos
    • eBook
    • Resources
    • Podcasts
    • Infographics
    • Whitepapers
    • Research
      • White Papers
      • Case Studies
      • Product Spec Sheets
      • Market Data
    • MPO Summit
    • Events
      • Industry Events
      • Live From Show Events
      • Webinars
    • Microsite
      • Companies
      • Product Releases
      • Product Spec Sheets
      • Services
      • White Papers / Tech Papers
      • Press Releases
      • Videos
      • Literature / Brochures
      • Case Studies
    • About Us
      • About Us
      • Contact Us
      • Advertise with Us
      • eNewsletter Archive
      • Privacy Policy
      • Terms of Use
    Columns

    The Human Factor

    ...

    The Human Factor
    Steve Maylish and Dave Hines, Fusion Biotec05.01.17
    Humans come in all shapes and sizes, ages, and abilities. Sometimes they aren’t logical. Engineers come with logical, rational minds, but sometimes don’t consider emotional behavior. Factoring humans into device design is not always a predictable process, but as of a year ago, human factors and design controls are joined at the hip.

    For industrial designers, human factors have long been part of the design process, but in the past many companies considered it an unnecessary expense. As of last April, the U.S. Food and Drug Administration (FDA) requires use-related risks to be identified, mitigated, and validated as part of a formal risk analysis process for premarket submissions.

    Human factors, as defined by the Association for the Advancement of Medical Instrumentation (AAMI), are “…the application of knowledge about human capabilities (physical, sensory, emotional, and intellectual) and limitations to the design and development of tools, devices, systems, environments, and organizations….” The International Organization for Standardization (ISO) defines usability as “characteristic of the user interface that establishes effectiveness, efficiency, ease of user learning and user satisfaction.” Therefore, human factors are applied to improve usability.

    Historically, FDA risk analysis emphasized physical, mechanical, thermal, electrical, chemical, radiation, and biological hazards. These were based on actual device or component failures. As failure trends were analyzed, however, it became apparent that just as many issues resulted from the usability of a device. These can be as varied as not comprehending the instructions-for-use manual because of poor wording, a screen font too small for the elderly to read, wrong buttons being pushed because their spacing is too close, or a confusing message on the display. Consider the consequences of a badly worded direction read by a non-native English speaker.

    For devices where “the results of risk analysis indicate that use errors could cause serious harm to the patient or the device user,” the FDA requires human factors and usability as part of the design control process. Now, use-related risks must be identified and mitigated using the risk analysis process, and designers must conduct human factors/usability validation testing on those mitigations involving significant use-related risks. This reads like a serial process, but any industrial designer will inform that it’s iterative. Representative users in simulated-use testing should tryout a device and uncover any unanticipated hazards over the entire design cycle.


    Industrial design should start early in the development process so there’s time to iterate. Often, industrial design/human factors starts before the design inputs are complete, during a feasibility phase. This early discovery process initially defines the problem the potential device is solving. This process can include contextual inquiry, research analysis, concept exploration, communicating results, and iterating the design.

    The main theme an industrial designer brings to the table is “the human comes first.” One of the most difficult areas in the design process is the human interface, whether a wearable device or a display screen. Industrial designers are taught, and most often have, a natural instinct and empathy toward the user. Early in design school, the design student is introduced to critical thinking and the design process or “design methodology.” The first step to any design process is to define who the user is, the environment of the user, and how they will use the product. Why is there a need for the product in the first place? Is there any history of the product to be designed? Are there similar products in the current market?

    Defining these issues reveals current problems to avoid and advantages or beneficial ideas to apply. Some tools industrial designers employ to better understand the user are: real-time observation of the user in his or her environment, workflow mapping, quick execution or rapid visualization sketches (to create good ideas and flush out bad ones), and mock up studies (to give an idea in 3D form of the impact of size, shape, and volume). The mock up will also start to define arrangement or hierarchy of buttons, handles, switches, doors, display angle, display location or size, etc.

    It’s important to understand the designer has a tried and true methodology. Every tool the designer uses is meant to facilitate decisions quickly and painlessly, which ultimately impacts the success of the product. As an example, it’s much easier to throw out a sketch idea that took two hours (inexpensive), than a 3D rendering that took 20 hours (quite costly). The form logic defined by user studies will quickly define the “look.” This gives the designer a great starting point to define the direction of the products’ visual branding.

    Once early concepts are agreed upon, features, concepts, ergonomics, colors, texture, and feel are explored. Quick execution renderings are more easily created and modified than SolidWorks files, allowing for quick turns and iterations that generate additional ideas. Early in the process is the time to explore usability, human factors, ergonomics, and user interaction. Using rough models, the various embodiments of the design concepts are explored for their effect on the client’s perception, interaction with the product, and potential use errors. There are always follow-on refinements and iterations. The user and designer will also evaluate how well the device fits its environment.

    On the software side, a user interface can be tested via simulation on a laptop or tablet computer. Start with a wireframe (flow chart) of the software screens and first develop the “world” your software will live in. What are the common menu items? How does one navigate from screen to screen? What is the design style or “look” of the interface? An industrial designer or artist with experience in the latest screen styles can be very useful here. 

    Once the screen design rules are established, the entire graphical user interface (GUI) can be modeled using a design tool. The design tool runs on a computer, has all of the screen-to-screen links, and can create the actual look of the GUI. The net result is an accurate simulation of how the actual software will look and operate.

    Potential end users can then perform an assessment to evaluate ease-of-use and identify potential use errors, such as lack of information or inability to understand the screen. Tools such as MockupScreens, ForeUi, or even MS PowerPoint can create screen mockups. Other methods of simulated-use testing involve tools that will compile the actual code into a version that runs in a demo mode. Languages such at QT or Java, or WxWidgets with C++ or python can be great for this process. Exploration in a methodical way from the very beginning produces an end product with much greater potential for market success.

    Human Factors Examples
    One company decided to get its product out and in the hands of users without human factors and usability studies. The product was well received, but once the sales group had to carry it onto planes, it became apparent the height of the device was oversized by an inch. If this had been considered in the beginning, the device would have been designed with different dimensional requirements and no added cost. Instead, the enclosure had to be redesigned, which had a ripple effect throughout the device’s internal components and mounting hardware.

    Another company was developing a software GUI for a medical device to be used by consumers. The designers, being young with strong eyesight, had no problem viewing the small details they had designed into the display screens. But in testing older users, it was clear all of the fonts needed to be larger and the fine detail of the screen was confusing.

    If done well, the human factors effort should improve the design, improve usability, and add features and benefits not previously considered. As far as the FDA is concerned, human factors and usability should prove the development was based on feedback from representative users and the device was validation tested to confirm it can be used safely and effectively under the expected use conditions.

    Concerning human factors, the FDA states, “The testing should be comprehensive in scope, adequately sensitive to capture use errors caused by the design of the user interface, and should be performed such that the results can be generalized to actual use.”

    Human factors validation testing criteria, according to the FDA:
    • The test participants represent the intended (actual) users of the device.
    • All critical tasks are performed during the test.
    • The device user interface represents the final design.
    • The test conditions are sufficiently realistic to represent actual conditions of use.
    A new component to the usability work is documentation. According to the FDA: “Documenting your risk management, HFE/UE (Human Factors Engineering/Usability Engineering) testing, and design optimization processes (e.g., in your design history file as part of your design controls) provides evidence that you considered the needs of the intended users in the design of your new device and determined that the device is safe and effective for the intended users, uses and use environments. When it is required, providing information about these processes as part of a premarket submission for a new device will reduce the need for requests for additional information and facilitate FDA’s review of all HFE/UE information contained in your submission…”

    The FDA proposes a report format that addresses usability concerns during the development process. The report should contain the following topics:
    1. Descriptions of intended device users, uses, use environments, and training
    2. Description of device user interface
    3. Summary of known use problems
    4. Analysis of hazards and risks associated with use of the device
    5. Summary of preliminary analyses and evaluations
    6. Conclusion
    Number 4 identifies and adds use hazards to the formal risk analysis process. Use hazards must be evaluated for severity, probability of occurrence, and detectability. Mitigations need to be identified and demonstrated to reduce risk through validation testing to an acceptable level. The report should describe the identification, evaluation, and final assessment of all serious use-related hazards for the device.

    The FDA does an excellent job of describing its expectations in the guidance entitled, “Applying Human Factors and Usability Engineering to Medical Devices.” This new process, as of a year ago, pulls use-related risks into the design control process. For the FDA, the largest concern is possible user errors causing serious harm to the patient or operator. For medical device companies, avoiding post-launch issues as users struggle with training, find the interface confusing, don’t like working with the device, or eventually experience repetitive stress injury should also be extremely important. The best way to meet the new requirements is to enlist an industrial designer to be a critical member of your development team. 


    Steve Maylish has been part of the medical device community for more than 30 years. He is currently chief commercial officer for Fusion Biotec, an Irvine, Calif.-based contract engineering firm that brings together art, science, and engineering to create medical devices. Early in his career, Maylish held positions at Fortune 100 corporations such as Johnson & Johnson, Shiley, Sorin Group, Baxter Healthcare, and Edwards Lifesciences.

    Dave Hines is an inventive and experienced top-level industrial designer with exceptional project management and presentation skills. With over 25 years in the industrial design profession he has consistently demonstrated the ability to design and produce useful and highly marketable products. His designs have been featured in international design yearbooks and design magazines. He is credited with numerous design awards, design patents and was featured on the TV show, “American Inventor.” Hines has a BS in industrial and product design from California State University, Long Beach.
    Related Searches
    • human
    • fda
    • assessment
    • user
    Related Knowledge Center
    • R&D & Design
    • Testing
    Suggested For You
    Medical Device Development: Three Tips for Success Medical Device Development: Three Tips for Success
    SteriPack Acquires HS Design SteriPack Acquires HS Design
    MedAcuity, Fathom Partner on Human Factors Engineering Services MedAcuity, Fathom Partner on Human Factors Engineering Services
    VivaLNK Expands its Medical Data Platform VivaLNK Expands its Medical Data Platform
    How Design Controls Can Prevent Medical Device Recalls How Design Controls Can Prevent Medical Device Recalls
    Pharmaceutical Focus: A Look at Combination Products Pharmaceutical Focus: A Look at Combination Products
    Connected Health Driving Demand for Comprehensive Electronics Solutions Connected Health Driving Demand for Comprehensive Electronics Solutions
    Defibtech Selects New CEO Defibtech Selects New CEO
     Gynesonics Names Vice President of Manufacturing Gynesonics Names Vice President of Manufacturing
    Why Manage, If You Can Lead? Why Manage, If You Can Lead?
    SPR Therapeutics Appoints New Member to Board of Directors SPR Therapeutics Appoints New Member to Board of Directors
    Edwards Found to Infringe on Boston Scientific Patents in Germany and U.K. Edwards Found to Infringe on Boston Scientific Patents in Germany and U.K.
    First in Man First in Man
    The Consumerization of Healthcare The Consumerization of Healthcare
    Trump’s 100-Day (Plus) Plan for Medtech M&A Trump’s 100-Day (Plus) Plan for Medtech M&A

    Related Online Exclusives

    • R&D & Design
      Medical Device Development: Three Tips for Success

      Medical Device Development: Three Tips for Success

      Analyzing the design phase of the medical device development process.
      Shrinidh Joshi, medtech consultant on Kolabtree 07.01.21

    • Contract Manufacturing | R&D & Design
      SteriPack Acquires HS Design

      SteriPack Acquires HS Design

      Provides flexible and responsive design, development, and contract manufacturing solutions.
      Sam Brusco, Associate Editor 02.23.21

    • MedAcuity, Fathom Partner on Human Factors Engineering Services

      MedAcuity, Fathom Partner on Human Factors Engineering Services

      Focused on facilitating safe and effective use of medical devices, HFE is a critical aspect of product development.
      Michael Barbella, Managing Editor 01.25.21


    • VivaLNK Expands its Medical Data Platform

      VivaLNK Expands its Medical Data Platform

      The platform boasts more than 90 healthcare solution partners across 22 countries amid an increase in remote patient monitoring adoption.
      VivaLNK 01.07.21

    • R&D & Design
      How Design Controls Can Prevent Medical Device Recalls

      How Design Controls Can Prevent Medical Device Recalls

      Incorporating risk management early in development will help eliminate problems before they impact the product’s manufacturing lifecycle.
      Ramya Sriram, Digital Content Manager, Kolabtree 11.16.20

    Loading, Please Wait..

    Trending
    • Victoria Carr-Brendel Joins Vicarious Surgical Board
    • FDA Clears LiveMetric's Wearable Blood Pressure Monitoring Tech
    • The Future Of Biomedical Engineering Advancements
    • A New Approach To Post-Market Surveillance
    • Philips Names New Supervisory Board Chairman
    Breaking News
    • First European Use of CairnSurgical's Breast Cancer Locator System
    • Healthcare AI Specialist, SensorsCall Join Forces on Home Monitoring Tech
    • Victoria Carr-Brendel Joins Vicarious Surgical Board
    • Cognito Therapeutics raises $73M in Series B Funding for Alzheimer’s Treatment
    • Ancora Heart's AccuCinch System Shows Promising Results in Heart Failure Patients
    View Breaking News >
    CURRENT ISSUE

    March 2023

    • Sensing Technology Drives the Future of Medical Care
    • New and Developing Diabetes Technologies Offer 'Sweet Relief'
    • Discussing Matters of Substance in Medtech Materials
    • Medical Device Testers Are Caught Up in a Whirlwind
    • View More >

    Cookies help us to provide you with an excellent service. By using our website, you declare yourself in agreement with our use of cookies.
    You can obtain detailed information about the use of cookies on our website by clicking on "More information”.

    • About Us
    • Privacy Policy
    • Terms And Conditions
    • Contact Us

    follow us

    Subscribe
    Nutraceuticals World

    Latest Breaking News From Nutraceuticals World

    GOOD Meat Receives FDA Go-Ahead for Cultured Meat
    IFF Achieves Industrial-Scale Production of Anaerobic Probiotic Strain
    Jones Healthcare Group Primed to Help Nutraceutical Brands Comply with New Packaging Rules
    Coatings World

    Latest Breaking News From Coatings World

    Sherwin-Williams Wins Three AMPP Awards
    OQ Chemicals Reduces CO2 Emissions at Bay City, Texas Plant by 10% in 2022
    Perstorp Strengthens Sustainable Offerings
    Medical Product Outsourcing

    Latest Breaking News From Medical Product Outsourcing

    First European Use of CairnSurgical's Breast Cancer Locator System
    Healthcare AI Specialist, SensorsCall Join Forces on Home Monitoring Tech
    Victoria Carr-Brendel Joins Vicarious Surgical Board
    Contract Pharma

    Latest Breaking News From Contract Pharma

    Aenova Names Roel de Nobel Head of Business Unit Solids
    Macomics, Ono Pharmaceutical Partner to Develop Immuno-oncology Antibody Drugs
    Dupixent Trial Demonstrates Potential to be First Biologic to Treat COPD
    Beauty Packaging

    Latest Breaking News From Beauty Packaging

    The RealReal Discontinues Beauty Business
    Tree Hut Announces Pop-Up Experience in NYC
    Puig’s Net Revenue Grows 40% to Over $3.9 Billion in 2022
    Happi

    Latest Breaking News From Happi

    Mary Kay's Topical with Vinca Major Provides Reduction of Melanin Production
    Gojo Industries Announces Next Phase of its Sustainable Value Strategy
    Puig Exceeds $3.89 Billion in Revenues for 2022
    Ink World

    Latest Breaking News From Ink World

    Roland DGA to Showcase Latest Technologies at ISA 2023
    hubergroup India Expands Support for Rural Healthcare
    Toyo Ink Shareholders Approve Trade Name Change to artience
    Label & Narrow Web

    Latest Breaking News From Label & Narrow Web

    TLMI announces 2022 Eugene Singer Award winners
    Pulse Roll Label Products expands technical sales team
    Mark Andy introduces ProWORX Label Suite
    Nonwovens Industry

    Latest Breaking News From Nonwovens Industry

    Heartland Polymers Begins Production in Alberta
    Zeta Polimeri Becomes Radici EcoMaterials
    Responsible Flushing Alliance Holds Annual Meeting
    Orthopedic Design & Technology

    Latest Breaking News From Orthopedic Design & Technology

    3D LifePrints Rebrands to Insight Surgery & Launches New Business in Houston
    Companion Spine Closes $60.1 Million Series A Funding Round
    Missouri Neurosurgeon Settles Federal Kickback Lawsuit for $825K
    Printed Electronics Now

    Latest Breaking News From Printed Electronics Now

    HID Reports on Reshaping the Security Industry
    Meyers Introduces New Function47 Division
    Global Fab Equipment Spending on Track for 2024 Recovery: SEMI

    Copyright © 2023 Rodman Media. All rights reserved. Use of this constitutes acceptance of our privacy policy The material on this site may not be reproduced, distributed, transmitted, or otherwise used, except with the prior written permission of Rodman Media.

    AD BLOCKER DETECTED

    Our website is made possible by displaying online advertisements to our visitors.
    Please consider supporting us by disabling your ad blocker.


    FREE SUBSCRIPTION Already a subscriber? Login