Michael Barbella, Managing Editor06.21.23
R.R. Donnelley & Sons Company (RRD) has introduced a new solution designed to streamline the product recall communication process for medical device companies. Seamlessly integrating RRD’s highly refined capabilities in content creation, production management, and multichannel distribution, this solution aims to ensure end-to-end support throughout this complex notification process.
According to Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, U.S. Food and Drug Administration Class 1 recalls hit a 15-year high in 2022. With the increasing focus on patient safety and regulatory compliance, the need for immediate and effective communication during a recall is essential.
“The process to get a recall notice in the hands of the right person at the right time is complicated and urgent,” said Ken Gammon, senior vice president, RRD Healthcare Solutions. “Our solution removes a significant amount of the burden that medical device companies face in developing a tailored message, complying with regulations, and error-free delivery.”
HIPAA and SOC II compliant, this solution for medical device recall notices leverages a multi-location production network for speed and scale. Additional features of this solution include:
RRD provides marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers a portfolio of creative execution and worldwide business process consulting, with services designed to lower environmental impact. With 25,000 clients, including 92% of the Fortune 100, and 32,000 employees across 29 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
According to Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, U.S. Food and Drug Administration Class 1 recalls hit a 15-year high in 2022. With the increasing focus on patient safety and regulatory compliance, the need for immediate and effective communication during a recall is essential.
“The process to get a recall notice in the hands of the right person at the right time is complicated and urgent,” said Ken Gammon, senior vice president, RRD Healthcare Solutions. “Our solution removes a significant amount of the burden that medical device companies face in developing a tailored message, complying with regulations, and error-free delivery.”
HIPAA and SOC II compliant, this solution for medical device recall notices leverages a multi-location production network for speed and scale. Additional features of this solution include:
- Recall-specific content platform
- Proprietary automated fulfillment process
- Response capture platform (i.e., reply mail, FAX receipt, web capture, and call center)
- Multichannel distribution (i.e., print, email, FAX)
- White glove production management service
RRD provides marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers a portfolio of creative execution and worldwide business process consulting, with services designed to lower environmental impact. With 25,000 clients, including 92% of the Fortune 100, and 32,000 employees across 29 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.