In the last two years, the company has expanded its product offerings, enhanced its capabilities and grown its geographic footprint to support customers’ service and repair needs. Since assuming the leadership role, Klotsche continues to refine an innovative new strategic initiative to expand the company’s new service offerings by partnering with OEMs to support their field service repair needs. These first-of-their-kind industry partnerships give OEMs the ability to more quickly and cost-effectively meet the service repair and maintenance needs of healthcare providers across the country.
Formerly, Klotsche served in multiple executive and CEO roles in the manufacturing industry. He earned his executive master’s degree in business administration from the University of Wisconsin-Milwaukee where he currently serves as an executive-in-residence at the Lubar School of Business. He is also a former board member of Alpha Source Group from 2015 until July of this year. Rich Springer remains in the role of president of Alpha Source Group. Together, the two executives are focused on the innovative and entrepreneurial direction of the company.
Over the last two years, ASG has made strategic investments in enhancing its ISO capabilities and technical services. That included expanding depot services and an extensive parts supply chain. The improved infrastructure has given ASG the ability to support OEMs in need of complete repair solutions that more quickly and efficiently respond to the needs of their healthcare customers, no matter how complex. In addition, ASG’s four centers of excellence, strategically located around the country, offer OEMs a service model that is scalable and meets the needs of larger healthcare systems.
The medical equipment repair and service industry is estimated to be a $3.7 billion market. The industry is evolving rapidly as reduced reimbursement rates, accelerated by COVID-19, drive consolidation across all sectors of the industry. That consolidation has led to a growing need in the marketplace, particularly for OEMs looking for customized approaches that meet the full continuum of provider service and repair needs including field service engineers, depot, scopes, surgical instruments and power equipment, imaging replacement parts and aftermarket batteries. ASG’s rigorous quality management service model is also fully compliant with regulatory standards ISO 9001:2015 and ISO 13485:2016. The company’s quality standards are also routinely reviewed by their OEM partners which contributes to ASG’s commitment to quality and continuous improvement.
Said Klotsche, “Alpha Source Group’s full spectrum of service offerings combined with our exceptional national field service team is well positioned to meet the demands of OEMs in need of a partner that can provide essential maintenance and repair with the highest standards of excellence. Our ability to scale rapidly gives OEMs peace of mind knowing that their customers will be serviced quickly, cost-effectively and that the job will be done right and on time.”