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Lessons learned from the global coronavirus pandemic.
November 4, 2020
By: Michael Barbella
Managing Editor
It’s been quite a year. Truthfully, it’s been a defining year, though the delineation is rather subjective. For some folks, 2020 has been soul-crushing; for others, it’s been a non-stop frightfest. The journey has been frustrating, depressing, maddening, and confusing at times. But it’s also been a life-altering one. Certainly, 2020 has worn many labels (none of them good): the Lost Year, the Year Best Forgotten. The Terrible, Horrible, No Good, Very Bad Year. The Worst Year Ever. One adjective, however, remains missing from that list—Good. That word has never been associated with 2020, and it probably never will, thanks to the deadly coronavirus. But rather than dwell on the pandemic and its pilfering of normalcy from our lives, perhaps society—led by the medtech industry—should learn from this health crisis and create solutions for the new normal ahead of us. Society should look forward, not back, as Medtronic’s new CEO Geoff S. Martha advises. “A lot of people keep talking about ‘hey, when are we going to be back to normal?’ I don’t want to go back to normal,” Martha told Boston Consulting Group’s Bob Lavoie during The Virtual Medtech Conference in October. “I’m an optimistic guy, [and] as painful as the pandemic and the social unrest has been—I wouldn’t wish this on anybody. But we’ve learned a lot and I’m convinced ultimately that society will be better for it as well as companies and especially medtech, being in the heart of this healthcare crisis. We should be part of the answer. I don’t want to go back, I want to go forward. I think we should define a new normal in terms of how medtech corporations can contribute to some of society’s other issues. That new normal is exciting to me. As painful as it’s been over the last couple of months, the new normal is very exciting. I would urge everybody to not forget the lessons learned, reflect on the last couple of months, and look forward and push forward.” No matter what the future holds. Testing the Testers It was the assent heard ‘round the world. Never mind that it seemed to come unbelievably quick (even under extenuating circumstances), or that it emanated from an enigmatic company making out-of-this-world claims. Flaunting adjectives like “lifesaving” and “game-changer,” Los Angeles-based BODYSPHERE Inc. announced federal consent of its COVID-19 blood test on March 31, boasting the assay was as easily administrable as a glucose diagnostic and equally as accurate (91 percent clinical specificity/99 percent clinical sensitivity). The test reportedly could detect past or present virus loads via blood-borne antibodies in as little as two minutes—an extraordinary turnaround compared to the two- to seven-day average back then. Indeed, BODYSPHERE’s rapid test results seemed groundbreaking. No other company thus far had developed and received approval for such a fast-working diagnostic. BODYSPHERE’s test seemed too good to be true. But the company assured the public its test was the real deal, noting the serological assay had already been used in several states undertaking large-scale testing rollouts. The firm also claimed it had contracted cargo planes to deliver millions of test kits nationwide in a matter of weeks. “It is not the first time we will play a major role in changing the world,” the company proclaimed in a March 30 tweet. Famous last words. Within two days of that tweet, BODYSPHERE’s CEO walked back many of the assertions the firm had touted, including the test sanctioning itself. On April 1, a company spokesperson acknowledged the firm had in fact not received U.S. Food and Drug Administration (FDA) Emergency Use Authorization (EUA) for its COVID-19 IgG/IgM Rapid Test Cassette, ascribing the erroneous proclamation to a “misunderstanding.” On the day BODYSPHERE claimed it won the EUA (March 31), the FDA actually awarded authorization only to Yale New Haven Hospital’s SARS-CoV-2 PCR test, a real-time assay that detects nucleic acid from the virus. That diagnostic was the 23rd to gain emergency use authorization; since then, 186 additional COVID-19 assays have won EUAs, 35 of which were developed in laboratories, FDA data show. BODYSPHERE immediately shifted into damage control mode, with its CEO releasing a statement cautioning against using the blunder to invalidate the test’s authenticity and effectiveness. The chief executive also clarified that his firm was the test distributor rather than the manufacturer. “In the rush to get the desperately needed test kits to the front lines, BODYSPHERE believed when the manufacturer’s product was listed on the FDA Registry website, that was the Food and Drug Administration’s notification the Emergency Use Authorization was issued,” Founder/CEO Charlton Lui said in a website post that garnered worldwide headlines. “This misunderstanding does not in any way invalidate the test kits authenticity or effectiveness. Under the FDA policy, upon the manufacturer receiving its acknowledgment letter from the FDA, BODYSPHERE being named the distributor of the EUA submission, was authorized to market and distribute test kits to any licensed healthcare practitioner in the United States for diagnostic use while the manufacturer awaits word of a final decision on its FDA EUA application.” The manufacturer’s identity remains a bit murky, though. Published reports named Hangzhou, China-based Safecare Biotech as the test maker, but the company denied forging a distribution contract with BODYSPHERE. At that time, the Chinese firm was working with Gaithersburg, Md.-based consultancy LSI International Inc. to register its assay in the United States; LSI reportedly submitted EUA paperwork on Safecare’s behalf, but it did not communicate with BODYSPHERE about the test. More than six months later, the mystery remains unsolved, as BODYSPHERE’s website is password-protected and Safecare’s name is missing from a 209-strong list of COVID-19 diagnostic test EUAs (awarded through Sept. 30). Though largely self-inflicted, BODYSPHERE’s test authorization gaffe was nonetheless partly induced by shifting regulatory standards during the pandemic’s early days. Case in point: In mid-March, the FDA released an ambiguous guidance update that spawned a spate of mail-order COVID-19 assays from telehealth and home testing providers; within days, however, the agency clarified its opposition to at-home offerings, prompting those diagnostics’ market retreat. Around the same time, the FDA allowed non-authorized tests to be used clinically. Although risky, the move was necessary in order to balance “regulatory flexibility” with science, health officials said. Even with the policy shift, though, COVID-19 testing was still problematic in the United States. At first, the Trump Administration insisted on relying upon flawed CDC assays; then supplies fell short as scientists scrambled to discern the best, most accurate diagnostic methods (nasal swabs? blood cultures? saliva samples?). National testing gradually increased throughout the spring and summer, with monthly test shipments more than doubling between April and August (growing to 37.6 million from 15.8 million), according to AdvaMed. Similarly, daily molecular COVID-19 test shipments doubled between May and September, expanding from 600,000 at the start of May to 1.2 million by Sept. 19, the organization’s data show. By late July, the U.S. diagnostics industry’s monthly serology test manufacturing capacity had swelled to 100 million, and through late September, test makers had shipped more than 180 million coronavirus assays nationwide (130 million commercial products/50 million extraction agents), AdvaMed’s national COVID Testing Supply Registry statistics revealed. Yet as testing capacity rose, so did testing-related troubles. Surging demand easily surpassed capacity in some areas of the country, sparking supply shortages, processing backlogs, and sluggish turnaround times. Compounding those issues were confusion over testing protocols, conflicting messages from the federal government, and erroneous results. Abbott Laboratories, BD, and Thermo Fisher Scientific spent part of the spring and summer working out the kinks in their tests; Abbott’s diagnostic was perhaps the most troublesome, as it supposedly yielded high “false negative” rates. The company, however, disputed the results, citing flawed research. Abbott redeemed itself (sort of) in late summer with an EUA for its point-of-care antigen test that gives results in 15 minutes and can be conducted without laboratory equipment. The $5 assay, which features a complementary mobile app for displaying patients’ results, has a 97 percent sensitivity rate and 98.5 percent specificity rate. Although laboratory experts warned of inaccurate results (from improper handling), the federal government agreed in late August to purchase 150 million of Abbott’s antigen tests to expand evidence-based testing in the United States. “We intentionally designed the BinaxNOW test and NAVICA app so we could offer a comprehensive testing solution to help Americans feel more confident about their health and lives,” Abbott President/CEO Robert B. Ford told the press. “BinaxNOW and the NAVICA app give us an affordable, easy-to-use, scalable test, and a complimentary digital tool to help us have a bit more normalcy in our daily lives.” And a bit of normalcy is all the world can hope for these days. Read more: bit.ly/33CYOul Outside-the-Box Help From the Outside Ross Hunter has never really been fond of convention. As a child, he designed and built his own go-cart using an old bedspread and lawnmower engine he found in a farm workshop. (The vehicle fell apart on its maiden voyage, but hey, at least the steering wheel was cool). “I just love to solve problems. I love making and inventing—and growing up on a farm gave me the tools to become hands-on and practically minded,” Hunter told the Edinburgh Evening News in mid-May. “I was brought up with an attitude of ‘we can do that.’” Hunter’s can-do attitude has spawned some rather unique creations over the years, including whiskey barrel photo frames and eco-friendly accommodation pods (comprised of scrap material from an old chapel, a deserted police station, and a neglected tollhouse). Can-do. Hunter’s most recent tinker was a bit more ordinary but no less impressive—he built a low-cost mechanical ventilator based on a specialty coffee machine design (another one of his many handiworks). Hunter was still tweaking his coffee machine prototype as the novel coronavirus drained the world’s ventilator and PPE supply; while under lockdown, he learned of efforts to alleviate the shortages and began working on a ventilator design. Can-do. “I knew my limitations, and felt that a fully functioning ventilator was a bit ambitious when the call for ventilators went out,” Hunter recalled in a Med-Tech Innovation News interview. “But the CoVent-19 Challenge was different, as it was looking for the most basic and cost-effective ventilator design. I saw this as a real challenge.” A challenge Hunter just couldn’t pass up. Can-do. That challenge, however, wasn’t as difficult as Hunter expected, for he had inadvertently created the ventilator’s basic design with his coffee machine prototype. Not surprisingly, Hunter took an unconventional approach to his ventilator concept, equipping the device with enlarged bellows in order to contain the inhalation and PEEP (Positive End Expiratory Pressure) functions in one system, and enable an extended stroke during exhalation. The device’s main electronics and drive mechanism are pre-manufacturable, but nevertheless designed to provide for point-of-care fabrication of the chassis and oxygen bottle supports. Like the outdoor living pods he builds (via his company, Armadilla Ltd.), Hunter’s ventilator is designed to be fully manufacturable or available as a box kit, ready for assembly on site. Either option would cost significantly less than current market models. Can-do. Hunter’s ventilator design (CORE Vent) was one of only seven selected for final consideration in the global search for a rapidly deployable (and affordable) mechanical ventilator. Two-hundred thirteen entrants from 43 countries submitted ideas in the CoVent-19 Challenge; the winning concept came from Smith College (Northampton, Mass.) engineers, whose device featured solenoid valve technology, off-the-shelf components, 3D printed parts, and an air-oxygen mixing chamber. The machine, Challenge organizers noted, cost about one-tenth the price of a traditional ventilator. Despite his ultimate placement among the finalists, Hunter does not regret answering the call for ventilators. “…it’s been a great to find a really worthwhile way of using my skills and experience,” he declared to Med-Tech Innovation News. “I’ve been solving problems and learning a totally new branch of the life science sector. The hardest part was understanding the terminology used and what that actually meant in a physical form. I believe my lack of understanding of conventional ventilator technology actually gave me an advantage—it helped me think outside the box.” Can-do. Outside-the-box thinking from entities outside the medtech sector helped the industry meet surging demand for ventilators and personal protection equipment (PPE) during the pandemic’s early spring assault. Companies large and small—unknown startups and global icons alike—stepped up to bat for ventilator manufacturers hamstrung by global supply chain problems, a low U.S. stockpile, and America’s delayed response to the virus. General Motors (GM) and Ford switched from car production to ventilator manufacturing in mid-March, when the U.S. government’s breathing machine reserve amounted to 16,600 machines—just 2 percent of the estimated total needed in a severe coronavirus outbreak, and one-quarter of the sum necessary to battle a moderate epidemic, according to Johns Hopkins University data. GM partnered with Bothell, Wash.-based Ventec Life Systems to produce 30,000 ventilators for Uncle Sam, while Ford helped 3M and GE Healthcare increase their ventilator production. Medtronic, in parallel, partnered with Elon Musk’s Space Exploration Corporation (SpaceX) to produce a highly complex valve for its Puritan Bennett 980 Ventilator line. Comprised of more than 50 parts, the proportional solenoid valve controls air and oxygen flow inside the Puritan machines; the valves also are used in the aerospace industry to manage fluid in hydraulic equipment. “We had their [SpaceX] best technicians. We had their best engineers. Some of the people working on this project are the very people who launched the first private commercial crew to the International Space Station,” Medtronic engineer Matt Phillips, manager of a California-based ventilator R&D team, noted in an online post. “They brought the same kind of energy to this project that they brought to putting astronauts in space. I have never seen anything like this in my life. The partnership came together so quickly, and everyone moved with a sense of urgency and purpose because we knew people’s lives were on the line.” Such resolve spawned countless non-traditional medtech partnerships during the pandemic’s first wave: Godrej Aerospace produced and delivered 1,000 proportional solenoid valves to India’s Defense Ministry; luxury car maker Ferrari converted snorkel masks into respirators; and London residential college Newspeak House created an online pandemic response guide that featured more than a dozen open-source plans for constructing emergency ventilators using inexpensive hardware. Other first-time ventilator manufacturers included Dyson (designed and built a machine in 10 days), Foxconn, SmileDirectClub, Toyota, and Virgin Orbit, among others. Similar alliances arose to help address the global personal protection equipment shortfall. Luxury and fashion brands like Joseph Abboud, Brooks Brothers, Gap, Gucci, Hanesbrands Inc., Kontoor Brands (Wrangler, Lee Denim), Ralph Lauren, Alexander McQueen, Prada, and Louis Vitton used their vast resources to produce face masks, hospital gowns, and other necessary personal protection equipment, as did apparel bigwigs Bauer, Fanatics, Nike, and Under Armour. “You can go down the list—personal protective equipment, diagnostic tests—the partnerships that were in place, the dialogues that occurred, and the urgency everyone felt…nobody was talking about cutting corners,” U.S. Food and Drug Administration Commissioner Stephen M. Hahn extolled to AdvaMed President/CEO Scott Whitaker during the organization’s virtual MedTech Conference in early October. “With ventilators, industry partners stepped into this area [having] never manufactured a ventilator before, and [they] stepped up to the plate to construct, develop, and create ventilators. Now we have many thousands in the Strategic National Stockpile. We are very well-protected from a ventilator point of view. The fact of the matter is we would not have been able to get the medical products we’ve gotten out to the American people—as a country—without that public-private partnership.” Maybe now those partnerships will be longer-lasting. Read more: bit.ly/37byr19 Unleashing the Genie Yet even as they walk through the valley of the shadow of death, chief executives and corporate strategists are beginning to look to the post-COVID world to come. What they think they see, for good or ill, is an acceleration… — The Economist, April 11, 2020 The chatter was disappointing, to say the least. Earlier this year—ostensibly a lifetime ago now—Eric Jensen journeyed to the West Coast with high hopes for the telehealth industry. A promising but vastly underutilized resource, telehealth solutions have proven effective in combating the shortcomings of cost, quality, and access ingrained in American medicine. The technology’s use has largely been limited though, stifled by patient privacy concerns, strict regulations, financial roadblocks, and scant clinical evidence. Nevertheless, Jensen was optimistic as he headed West. He knew the sector had experienced exponential growth over the last 15 years, with virtual doctor visits increasing nearly 1,000-fold between 2005 and 2017, and hospital (telehealth) usage more than doubling from 2010 to 2019. He also was aware of the investment surge that funneled roughly $5.5 billion into telehealth services during the 2010s, a decade in which the global market swelled to $45 billion. Surely such growth should count for something, Jensen reckoned. It should at least help validate telehealth’s role in the total care continuum, and remove the barriers to its widespread adoption. Shouldn’t it? Perhaps, but telehealth’s skyrocketing growth did not have the impact Jensen was expecting. “…there was still more talk than action,” he wrote in a springtime guest post for healthcare technology news website HIT Consultant. In his post, Jensen described the undertone of uncertainty that shaped digital health discussions at the J.P. Morgan Healthcare Conference in San Francisco. Jensen attended the event in his role as chief product officer for digital health consultancy AVIA. “…in January 2020, digital [health] still inspired discussion and debate, not investment and action,” he wrote. “Leaders and boards of directors worriedly asked, ‘How might physicians respond to these changes?’ ‘How will digital solutions impact near-term revenue?’ ‘How will we fund these solutions?’ ‘How will these solutions integrate with our EMR?’ And they dithered.” Not for long, though. The dithering died within weeks of the J.P. Morgan conference as COVID-19 ran amok worldwide, turning telehealth into a societal darling practically overnight. There was no going back at that point. As Jensen noted in his post, “the genie [was] out of the bottle.” Released courtesy of Uncle Sam, of course: Federal agencies and public payers scrambled to expand access to telehealth during the pandemic’s initial U.S. assault, removing regulatory and administrative roadblocks, and distributing funding for health IT infrastructure development. In early March, for example, the Trump administration allowed Medicare to temporarily reimburse telehealth appointments in proportion to office visits, thereby expanding the number of reimbursable virtual care services (144 as of mid-October). Several weeks later, Congress passed a $2.2 billion stimulus bill that benchmarked $200 million for the development of a comprehensive telehealth infrastructure, IT networks, and hardware. Around the same time, the Centers for Medicare and Medicaid Services (CMS) boosted payments for audio-only telehealth visits and permitted licensed providers to treat patients in different states. In addition, the government relaxed its enforcement of HIPAA privacy and security rules, which had long been hampering telehealth’s widespread use. CMS also released a new toolkit during the spring to expedite the state adoption of virtual care coverage policies. The toolkit is intended to help states identify potential telehealth services and the regulatory restrictions preventing their quick deployment. So many changes. So short a time. Extremely short, actually. In a matter of weeks, the telehealth industry had gone mainstream, bolstered by expedited regulatory shifts and near-instant consumer adoption. “There are generations where nothing happens. There are decades where nothing happens. And there are weeks when decades happen,” Amwell CEO Roy Schoenberg told Healthcare Dive in July. “And that’s exactly what we’ve gone through.” In those decades-rich weeks, telehealth services skyrocketed: The proportion of virtual primary care visits among Medicare patients swelled from 0.1 percent in February to 43.5 percent in April, and more than 10.1 million beneficiaries accessed their care remotely between mid-March and early July, government data show. CMS records paint a similar picture—over 34.5 million Medicaid and CHIP (Children’s Health Insurance Policy) services delivered remotely between March and June, an increase of more than 2,600 percent compared with the same period in 2019. Adults aged 19-64 received the most virtual services, though substantial variations existed across age groups and states, the statistics indicate. Telehealth providers like Amwell, GlobalMed, Teladoc Health Inc., and Zipnosis nurtured the industry’s meteoric rise with their on-demand platforms and asynchronous offerings. Such innovations helped overwhelmed healthcare systems manage surging demand for virtual services in early spring, when the number of remote care visits grew proportionally to the rising U.S. caseload. MedStar Health’s volume, as an example, spiked from about two daily telehealth visits to 4,150 in two months, and its remote care case total surpassed 100,000 in just 48 days (March 13-May 1). Similarly, NYU Langone Health conducted 144,940 remote care visits with 115,789 patients in a six-week period (March 2-April 14), according to study data published in the Journal of the American Informatics Association. The numbers show virtual urgent care visits ballooned 683 percent over those six weeks, and non-urgent care appointments swelled an astounding 4,345 percent. “COVID-19 has fueled a rapid transformation, with telehealth and virtual care driving the new paradigm in care delivery,” American Telemedicine Association (ATA) President Joseph C. Kvedar, M.D., told a U.S. Senate committee on June 17. “This pandemic has forced America’s healthcare system into the 21st century. Telehealth has not been merely a novelty; telehealth has kept the entire healthcare system afloat and has enabled patients to continue to receive care. As technology has advanced, so too has healthcare innovation, creating new and better ways to connect patients and providers, empower individuals to manage their health better, and create more efficient and effective care and improved clinical outcomes. Even just a few short months ago, we could not have anticipated a public health emergency of this magnitude, nor the role telehealth would play in helping to ‘flatten the curve’ while delivering care to millions of Americans.” In blindsiding the world, COVID-19 exposed some longstanding weaknesses in the U.S. healthcare system. Besides supply chain, testing, data sharing, and communication challenges, SARS-CoV-2 unmasked the financial, cultural, and physical barriers hampering widespread care access. Telehealth removed at least one of those hurdles—namely, helping improve patients’ overall comfort level with virtual doctor visits. By mid-June, three-quarters of U.S. hospitals were using digital technology to communicate with patients by video, audio, chat, or email, and patients’ use of telehealth technologies had more than quadrupled, Kvedar’s Congressional testimony noted. Interest in telehealth services also spiked, with 76 percent of consumers expressing a future interest in remote care, the testimony read. “Patients have grown accustomed to the convenience, safety, and quality of remote visits. The overwhelming acceptance and implementation of telehealth during the pandemic—and the significant levels of patient and provider satisfaction—clearly speak to the value of these technologies,” Kvedar said. “Given the patient and provider satisfaction we have seen, I believe many, if not most, providers and patients will want to continue to use telehealth in some way indefinitely.” Such a future is untenable, however, without further policy changes to ensure permanent, easy access to virtual care. In his testimony, Kvedar outlined the necessary legislative/regulatory steps for making telehealth services permanent. They include:
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