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Steely resolve and resolutions helped the device industry survive a politically tumultuous year.
November 7, 2017
By: Michael Barbella
Managing Editor
Call it the Year of Resolution. The medtech industry showed steely resolve this year in the wake of political chaos and meteorological mayhem, shortening supply chains and streamlining operations to weather the impacts of a tyrannical hurricane trifecta, and maintaining the fight for full repeal of the 2.3 percent medical device tax. That battle proved challenging, as the controversial levy became lost among a litany of woes endangering President Donald Trump’s legislative agenda, among them: multiple investigations into Russian interference in the 2016 election; former FBI Director James Comey’s controversial firing; staff infighting; the ban on transgender military personnel; high-profile resignations; the president’s word war with North Korean leader Kim Jong-un; and vacillating tensions with Congress. Despite all the turmoil, the industry never strayed from its goal, though it did eventually adjust its expectations. “There are opportunities—fewer and fewer though to get full repeal,” Clayton Hall, vice president of government affairs for the Medical Device Manufacturers Association, told a Medmarc Insurance Group webinar audience in August. “The likeliest outcome right now is probably an additional suspension. But there are some opportunities to get full repeal. And that’s what we’re fighting for.” Medtech’s mettle also manifested itself in the sector’s sustained progression toward value-based care, improved payer engagement, data analytics, and digital health. The U.S. Food and Drug Administration (FDA) helped champion the latter cause in September with a first-of-its-kind program designed to revolutionize digital health regulation in the United States. The FDA’s Pre-cert pilot program is intended to develop an approach toward digital health technology by looking at the software developer or digital health technology developer, rather than primarily at the product. Participants in the FDA’s precertification pilot program (FDA Pre-cert) include Apple, Fitbit, Johnson & Johnson, Pear Therapeutics, Phosphorus, Roche, Samsung, Tidepool, and Verily. “Our method for regulating digital health products must recognize the unique and iterative characteristics of these products,” FDA Commissioner Scott Gottlieb said in launching the program. “We need to modernize our regulatory framework so that it matches the kind of innovation we’re being asked to evaluate, and helps foster beneficial technology while ensuring that consumers have access to high-quality, safe and effective digital health devices.” Besides propelling its assimilation of digital health in 2017, the device industry’s resolve also brought resolution to a number of longstanding issues. St. Jude Medical Inc., for example, cleansed its sullied reputation over device cybersecurity shortfalls, while once-sworn enemies Abbott Laboratories Inc. and Alere Inc. (finally!) found common ground. And just in the nick of time, the president signed a new medical device user fee agreement into law, capping two years of often tense negotiations between the industry and FDA. Insight into these and other defining moments of 2017 can be gleaned from Medical Product Outsourcing’s annual trip down memory lane. Enjoy the journey. St. Jude Clears Its Muddy Waters It ended almost as abruptly as it began. St. Jude Medical Inc. closed one of the ugliest chapters in its 40-year history over the summer with the release of firmware updates to certain cardiac devices vulnerable to cybersecurity breaches. The unceremonious late August rollout stood in stark contrast to the company’s very public 12-month feud with global investment firm Muddy Waters Research LLC over software flaws that could have exposed St. Jude devices to hackers. Muddy Waters fired the first volley in August 2016 by disclosing St. Jude’s implantable pacemaker and defibrillator security shortfalls in a 34-page report based on analyses from privately held cybersecurity research enterprise MedSec Holdings Inc. Calling St. Jude’s device security measures “hollow” and “egregious,” the report warned the medtech giant’s compromised products could lead to unnecessary health risks. “We find STJ Cardiac Devices’ vulnerabilities orders of magnitude more worrying than the medical device hacks that have been publicly discussed in the past,” Muddy Waters wrote in its report, which it shared with both FDA and U.S. Department of Homeland Security officials. “STJ’s apparent lack of device security is egregious, and in our view, likely a product of years of neglect.” St. Jude, of course, denied the allegations, branding the report as “false and misleading,” and accusing Muddy Waters of lacking a basic understanding of medical technology. It also reiterated its commitment to device cybersecurity. The company retorted with a defamation lawsuit against Muddy Waters, MedSec Holdings, and other parties involved in the report. In the suit, a still-seething St. Jude argued that Muddy Waters deliberately lied about device security vulnerabilities in order to profit from sliding stock prices (shares fell as much as 10 percent on Aug. 25, 2016—the day the report was released). Moreover, St. Jude claimed Muddy Waters failed to follow standard protocol in sharing cybersecurity vulnerabilities with companies before publicly disclosing them. “The motive for defendants’ approach is revealed in the first two sentences of the Muddy Waters report: ‘Muddy Waters Capital is short St. Jude Medical Inc.’ Defendants specifically intended to drive down the price of St. Jude’s stock, which they had previously sold short,” St. Jude’s lawsuit stated. “This insidious scheme to try to frighten and confuse patients and doctors by publicly disseminating false and unsubstantiated information in order to gain a financial windfall and thereby cause investors to panic and drive the St. Jude stock price down must be stopped and defendants must be held accountable so that such activity will not be incentivized and repeated in the future.” Muddy Waters wasn’t too bothered by the charges, as it never denied short selling St. Jude stock (the report readily admits the data would be used in part to help build an “investment case”). But the firm clearly took offense to lawsuit as a whole, contending the filing represented an assault on free speech. “This case provides fundamental issues of First Amendment freedoms,” Muddy Waters countered in an October 2016 court filing. “[St. Jude] seeks to punish and prevent vital discussions about significant risks to the lives and health of ordinary Americans.” The battle would likely have continued indefinitely had it not been for sharp-eyed FDA inspectors. In January 2017, just days after Abbott Laboratories completed its $25 billion acquisition of St. Jude, the company issued a software patch for its Merlin@home wireless transmitter, a product used to transmit patient data from implantable pacemakers and defibrillators to physicians. An FDA Safety Communication released just days before the patch warned that St. Jude’s implantable cardiac devices used with its Merlin@home wireless transmitter could be “vulnerable to cybersecurity intrusions and exploits,” potentially allowing hackers to remotely access the devices and drain pacemaker battery life, change programmed settings, or even alter the beats and rhythm of the device (though such attacks have never occurred). But an assessment of the software patch found the devices’ health benefits outweigh its cybersecurity risks. An FDA inspection in February 2017 ultimately turned the tide of war, however. A 10-day checkup of St. Jude’s Sylmar, Calif., facility revealed the company had not adequately addressed the agency’s cybersecurity concerns about the Merlin transmitter. Notably, the FDA observed failures related to corrective and preventive actions, controls, design verification, and design validation. The failures, according to FDA inspectors, rendered some devices “adulterated” under federal law. With regulatory and fiscal ramifications looming, St. Jude (now Abbott) brokered a cease-fire, issuing a firmware update mere days after the one-year anniversary of Muddy Waters’ scathing cybersecurity report. The FDA-approved update affects the company’s Accent, Accent MRI, Accent ST, Allure, Anthem, and Assurity pacemaker models. An estimated 465,000 U.S. pacemakers are impacted by the update, though there may be an unknown number impacted overseas. The firmware update is targeted primarily at patients implanted with the affected models of St. Jude’s pacemakers, and healthcare professionals using the devices. In a letter sent to doctors, Abbott noted the three-minute update must be delivered in-person, and advises clinicians to install the patch only if “appropriate given the risk of update for the patient.” Abbott’s fix is part of Merlin@home v8.2.2, but pacemakers manufactured from Aug. 28, 2017, will already contain the security patch. “Connected devices are having a significant positive impact for patients and their health,” Robert Ford, executive vice president of Medical Devices for Abbott, said upon the firmware update release. “To further protect our patients, Abbott has developed new firmware with additional security measures that can be installed on our pacemakers. All industries need to be constantly vigilant against unauthorized access. This isn’t a static process, which is why we’re working with others in the healthcare sector to ensure we’re proactively addressing common topics to further advance the security of devices and systems.” Muddy no more. Read more: http://bit.ly/yir1701 Less Volume, More Value Spectrum Health is finding it hard to let go of tradition. Despite all its innovations in telehealth and digital medicine, the non-profit healthcare system in Western Michigan still manages its supply chain the old-fashioned way—with paper and pencil. Not surprisingly, such an archaic method has spawned more than its fair share of old-fashioned headaches, namely, keeping abreast of product supply levels and value. Earlier this year, however, the 12-hospital network began modernizing its supply chain management program through a Johnson & Johnson initiative designed to help health systems navigate value-based care. Using data analytics to identify “critical interdependencies” between performance metrics and ordering behaviors, J&J’s CareAdvantage offering helped Spectrum Health cut weekly out-of-stock devices by 49 percent. Moreover, the program enabled the hospital network to reduce expedited shipping fees a staggering 96 percent and the average number of stock-less days by 18 percent. “Johnson & Johnson uses its computing power to pull data, run reports, and give recommendations on changing a particular part number. Some part numbers had not been looked at for a while and we were using more supplies and running out as the delivery system grew. We never looked back to see,” Kurt Knoth, Spectrum Health system supply chain vice president, told the New York, N.Y.-based trade journal Health Data Management in August. “There is so much opportunity out there that just gets hidden. Every dollar saved through the supply chain means less worrying about how to pay for doctors and nurses, or cutting people or supplies, while better supporting clinicians.” And better clinician support ultimately leads to better patient outcomes, a key driver of business model innovation within the value-driven healthcare sphere. In many cases, these strategies are expanding beyond products to include devices and services that reward value rather than volume and meet increasing payer, provider, patient, and caregiver demands. Some companies are building new business models around data and analytics in an effort to demonstrate value to payers and influence patient behavior. J&J’s 10-month-old CareAdvantage initiative, for instance, analyzes data, identifies mutual areas of focus, and clearly defines goals and responsibilities to improve supply chain optimization. The program helped Salt Lake City, Utah-based Intermountain Healthcare increase inventory returns by 25 percent, save $17,000 annually in product costs, and reduce stockouts 40 percent. “When you’re spending all your time talking about inventory, it’s hard to get to what truly matters,” declared Gordon Slade, supply chain logistics director for the 22-hospital Intermountain network. “Improving outcomes and quality of life—those are the conversations we want to be having, rather than, ‘we might be out of stock.’ “ J&J launched the CareAdvantage service in January, touting it as a “holistic, data-driven approach, grounded in insights” to help companies shift to alternative payment models tied to quality or value. The Advanced Medical Technology Association (AdvaMed) followed suit four months later, launching a new initiative called “Value Framework” to help medtech firms formulate value-based arguments. AdvaMed’s program features extensive tables of questions, diagnostic technology-specific tools, and reports on understanding evidence and use cases. The framework also allows for different patient populations and urges device companies to contemplate product value over various timeframes (i.e., short- and long-term). Under development for roughly two years with Deloitte Consulting LLP, the framework incorporates four key “value drivers” critical to understanding any assessment of technology:
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