Scott Richardson, President, Longwood Software Inc.08.18.16
Life sciences and medical products companies must meet specific quality and safety parameters and regulatory requirements, and they must document that each product complies with these requirements. Customers who rely on these products need to have compliance certificates supplied to them upon request, and are often required to have copies available for their customers. Once the product is at the customer site, a new certificate for that product must be obtained on a yearly basis.
Such companies have long recognized the need for an integrated, coordinated, and secure system of accessing and distributing these documents. Because the certificates are time- and labor-intensive to manage, companies seek technology solutions that will automate the management of these essential documents and enable secure access by customers.
Unfortunately, there are still challenges.
1. Thousands of documents, and growing daily
A high-availability, high-volume software solution, such as a comprehensive marketing asset management (MAM) platform, provides a repository for the ever-expanding quantity of documents. Companies can leverage a web-based solution that internal sales, sales support, technical documentation, and marketing staff have instant access to. Additionally, such a system can also provide immediate on-demand access via a “public” zone to authorized customers for the documents they need, when they need them.
Real-World Examples
Thermo Scientific and Mettler Toledo are two companies that have automated their processes for distributing Certificates of Compliance, with significant benefits for their bottom line.
To learn more, read the full version of a new whitepaper on this topic.
Such companies have long recognized the need for an integrated, coordinated, and secure system of accessing and distributing these documents. Because the certificates are time- and labor-intensive to manage, companies seek technology solutions that will automate the management of these essential documents and enable secure access by customers.
Unfortunately, there are still challenges.
1. Thousands of documents, and growing daily
- Must enter new documents/certificates constantly.
- Must disseminate multiple updated product documents to customers.
- Must respond to all customer requests for documents.
- Impossible to manually track activity related to all items in system.
- Labor-intensive for staff to respond to individual calls and emails requesting documents.
- Can’t fulfill all requests in a timely manner.
- Don’t have time to attend to other important marketing tasks and responsibilities.
- Contacting far-flung offices in different time zones results in delays getting requests to appropriate parties.
- Customers are frustrated they can’t obtain needed documents faster.
A high-availability, high-volume software solution, such as a comprehensive marketing asset management (MAM) platform, provides a repository for the ever-expanding quantity of documents. Companies can leverage a web-based solution that internal sales, sales support, technical documentation, and marketing staff have instant access to. Additionally, such a system can also provide immediate on-demand access via a “public” zone to authorized customers for the documents they need, when they need them.
Real-World Examples
Thermo Scientific and Mettler Toledo are two companies that have automated their processes for distributing Certificates of Compliance, with significant benefits for their bottom line.
To learn more, read the full version of a new whitepaper on this topic.