01.15.15
Provides medical and technical information with high quality customer service. Documents interactions according to PPD and client guidelines. Identifies and records adverse events and product complaints. Processes fulfillment (e.g., mail, fax, e-mail) and administrative responsibilities as needed.
Works closely with internal and external client contacts (up to and including members of client management) to resolve complex customer and HCP issues.
Maintains knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
Other duties as assigned.
Qualifications
Education and Experience:
High/Secondary school diploma or equivalent and relevant formal academic/vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 4 years’ relevant medical experience in a health care or pharmaceutical industry with responsibilities involving counseling or providing medical information)
Or Bachelor's degree or equivalent and relevant formal academic / vocational qualifications
In some cases a second language may be required
Knowledge, Skills and Abilities:
Excellent organizational skills
Strong attention to detail
Ability to handle multiple tasks
Effective verbal and written communication skills
Excellent problem solving skills
Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required
Excellent computer and keyboarding skills
Time management skills
Excellent interpersonal skills
Ability to work in a team environment and/or independently as needed
Demonstrated confidence and initiative
Proven flexibility and ability to adapt quickly to shifting priorities and workload
PPD is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.