The award recognizes companies that offer unique value-added services to customers that allow them to reduce costs, increase operational efficiency, and effectively address potential risks and compliance issues. Frost & Sullivan’s analyst team selected Pilgrim Quality Solutions following interviews with industry market participant and clients, rigorous analysis, and extensive secondary research to identify best practices among software providers in the life sciences industry.
“Medical device companies need an enterprise quality management solution that not only supports high growth, but also possesses preventive and predictive capabilities to minimize risk and avoid penalties and repeated product recalls,” said Sankara Narayanan, senior analyst at Frost & Sullivan. “Nevertheless, with many of the quality processes and requirements constantly evolving in the medical devices industry, and as new requirements come into effect rapidly, companies require an easy-to-use, extensible, adaptable, and configurable out-of-the-box quality management solution with flexible processes.”
Pilgrim’s SmartSolve enterprise quality management solution is designed to address the needs of customers, as well as address service, supply chain, and product complexities in the medical devices and life sciences industries. Because the solution is deployed in large enterprise environments and across multiple countries and organizations, the SmartSolve platform has been designed with accessibility, scalability, and security features.
“Pilgrim Quality Solutions continues to grow as a global enterprise quality management solution provider by working closely with each of our customers, and delivering industry- best practices and support for regulatory compliance, while constantly expanding innovations to meet the industry’s evolving needs,” said Rick Lowrey, Pilgrim’s CEO. “Over the years, we’ve seen that our customers worldwide trust and rely on our quality and compliance platform, solutions, and people in support of their quality and growth strategies.”
Pilgrim’s value proposition is in its ability to provide global visibility of quality data and to structure that data in a meaningful manner. SmartSolve is based on harmonizing global processes and organization hierarchies so data can be structured to accommodate internal and local needs with equal ease. Additionally, SmartSolve’s single repository of quality data provides customers with agility and simple access to data. The availability of advanced analytics enables decision makers to transform that data into actionable insights.
“This acknowledgment from Frost & Sullivan validates our position and the impact of our commitment and proactive, customer-centric approach to supporting the quality and compliance initiatives of life sciences organizations worldwide,” Lowrey said. “It’s through the hard work of our employees and their dedication to customer satisfaction that we’ve built our success.”
Each year, Frost & Sullivan presents awards to companies that have demonstrated excellence in implementing strategies that proactively create value for their customers, with a focus on raising the return on the investment that customers make in their services or products. These awards recognize each company's inordinate focus on enhancing the value its customers receive beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
Pilgrim has been the recipient of Frost & Sullivan’s prestigious awards four times. In 2007 and 2008, Pilgrim was named by Frost & Sullivan as North American Enterprise Compliance and Quality Management Company of the Year within the life sciences industry. In addition, Pilgrim received Frost & Sullivan’s 2010 Best-in-Class Customer Value Award, acknowledging Pilgrim’s demonstration of unparalleled excellence within its industry in terms of business development, competitive strategy, and customer satisfaction.
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Pilgrim Quality Solutions of Tampa, Fla., provides quality compliance management software and services for life sciences. For more than 20 years, its solutions have automated thousands of processes across global company sites to manage the quality and compliance of life’s most important products. Its cloud-based and on-premise solutions include in-the-box best practice workflows, document and process management, dashboards, electronic signatures, audit trails, and automated validation, helping companies achieve quality system compliance more easily and pass regulatory audits. Pilgrim Quality Solutions is majority owned by the Boston, Mass.-based private equity firm Riverside Partners LLC.