The Complaint Handling system is one of the most significant components of a GMP Compliance Management solution. This tool not only manages the investigation and resolution of customer complaints, it also ensures compliance with FDA guidelines in the process. This module will enable you to record all complaints reported by customers so you can easily initiate an investigation, and the system keeps a record of customer and product data.
The Complaint Handling module provides the needed consumer feedback for an organization and enables them to measure and analyze the market with respect to product quality and compliance. FDA-regulated organizations need a solution that will automate the process of handling complaints while providing an efficient method for collecting post-market data and quickly turning this data around to improve quality and compliance.